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Store Pick-Up Policy

1. Store Pick-Up Service Overview: Our Store Pick-Up service allows customers to place orders online and collect their purchases directly from our designated retail outlets. This service provides convenience and flexibility for customers who prefer to pick up their items in person.

2. Eligible Orders: Most products available for purchase on our website are eligible for Store Pick-Up. However, some items might be excluded from this service due to size, weight, or other logistical considerations.

3. Placing Store Pick-Up Orders: Customers can place Store Pick-Up orders through our website or other designated order channels. During the checkout process, customers can choose the "Store Pick-Up" option and select their preferred pick-up location from the available options.

4. Order Confirmation: After placing an order, customers will receive an order confirmation email that includes details about their selected pick-up location, estimated pick-up date, and any additional instructions.

5. Pick-Up Process: Upon arriving at the selected retail outlet, customers should follow these steps for a smooth pick-up experience:
  • Present a valid photo ID that matches the name on the order.
  • Provide the order number (found in the order confirmation email) to the store staff.
  • Store staff will retrieve the items and assist with any necessary verification.
  • Customers is required to sign a pick-up confirmation.
6. Pick-Up Timing: Customers should pick up their orders during the operating hours of the chosen retail outlet. Orders not picked up within a reasonable time frame may be subject to cancellation or storage fees.

7. Changes to Pick-Up Details: If customers need to change their pick-up location or date, they should contact our customer service team as soon as possible. Changes are subject to availability and confirmation.

8. Authorized Pick-Up: Customers may authorize another individual to pick up their order on their behalf. The authorized person must present their own valid photo ID and provide the order number and name of the customer they are picking up for.

9. Returns and Exchanges: Items eligible for return or exchange according to our standard return policy can be processed at the designated pick-up location. Customers should refer to our return policy for detailed instructions.

10. Store Pick-Up Fees: We do not charge additional fees for the Store Pick-Up service. However, any applicable product fees, taxes, and shipping charges still apply.

11. Contact Information: For inquiries, changes, or assistance regarding Store Pick-Up orders, customers can contact our customer service team through the provided contact channels.